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System Requirements
Exchange Server 5.5 or later
Related Tags
•Helpdesk • Outlook • Issue Tracking • Support • Call center • computer support • group support • help desk software • itil • IT help desk • customer support • help desk management • essential statistics • help statistics • software support • help desk solution
| Downloads | :Total 29 |
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| Publisher | : kalmstrom.com Business Solutions | View 4 other products | |||||||||||
| OS | Windows2000 WinXP Windows2003 Windows Vista Starter Windows Vista Home Basic Windows Vista Home Premium Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate | |||||||||||
| Release Status | : Major Update | |||||||||||
| Install Support | : Install and Uninstall | |||||||||||
| License | : Unknown| $150.00 to buy | |||||||||||
| Size | : 10.39 MB | |||||||||||
| Release Date | : 05/11/2009 | |||||||||||
| Date Addede | : 13/11/2009 | |||||||||||
| Last Updated | : 05/11/2009 |
Buy Public Folder HelpDesk just for 150.00
Buy now!!!
Public Folder HelpDesk
"Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web."
Public Folder HelpDesk Description
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users.
